Our Policies

Terms and Conditions

Terms & Conditions

Please read these terms & conditions carefully before using this website

This website with URL address https://medalshop.com.au is owned and operated by Medal Shop Pty Ltd, ABN 15 570 035 006..

The terms ‘us’ or ‘our’ or ‘we’ refers to Medal Shop Pty Ltd, the owner of the website, whose registered office is in New South Wales, Australia. The term ‘you’ or ‘your’ refers to the website user.

Medal Shop Pty Ltd is a business that provides the following services and products: replica medals, medal mounting, name badges, framed displays and medal displays within this website, subject to the following terms and conditions, which may change from time to time.

Please read these Terms and Conditions carefully, as together with our Privacy Policy, it sets out your important rights and obligations in relation to:

  • the use of this website
  • all services and products provided through this website.

Should you not agree with any of these terms and conditions, please do not use our website.

Definition of “replica”

Medal Shop supplies and sells replica medals, ribbons, mounting bars and clasps on this website. Within this website, “Replica” refers to a high-quality copy and not the genuine article.

Copyrights and Trademarks

All logos, content on this website is the copyright of Medal Shop Pty. Ltd. or is reproduced with permission from other copyright owners and is protected by intellectual property laws, worldwide. All rights are reserved. The trademarks, designs, and some logos displayed on this web site, are the registered or unregistered trademarks of Medal Shop. You may not use or reproduce any trademark of ours, or imply any relationship with us, without first obtaining our written permission.

Use of site content

Product images and text within this website belong to the Medal Shop, or we have a licence to use these materials. Access to this website does not allow you to reproduce or use the website images or content within this hereby grant you a non-exclusive, non-transferable license to access, download, display, and print one copy of the content displayed on this website on any single computer solely for your internal, personal use only, provided that it is not modified in any way, and that you retain all copyright and other proprietary notices as they are displayed. In addition, you may not reproduce, modify, distribute, transmit or post our content without first getting our written permission.

E-mail and postings received

Do not post any vulgar, threatening, libellous, illegal or otherwise inappropriate emails or other content on this website. Medal Shop will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity (for example, IP address and server location) of anyone posting any such e-mails or content.

Legal disclaimer

Medal Shop does not warrant that the content accessible on this website will be delivered free of viruses, errors or other harmful components. Nor should you expect any such problems to be amended by us. Medal Shop assumes no liability for any damage to you or your computer (business, home, or any other) from use of this website, or any of the content or functions provided therein. Medal Shop does not warrant or make any representations regarding the use (or the results of the use) of the Content on this website in terms of its correctness, accuracy, reliability, or suitability of the information contained on this website for any purpose.

Links to third-party web sites & sponsors’ ads

Medal Shop may post links to third-party websites, and some of the content appearing on this web site may have been supplied by one or more third parties. Medal Shop is not responsible for the content posted, or problems encountered on any third-party website – whether linked, or accessed by means of advertisements displayed on this website.

Acceptance of these terms

By using this website, you signify your acceptance of Medal Shop’ Terms and Conditions. If you do not agree to them, you are not permitted to use this website. Your continued use of this website following the posting of changes to these terms will signify your acceptance of those changes as well.

Terms and conditions of sale

This website (medalshop.com.au) is operated by Medal Shop Pty. Ltd. (ABN 15 570 035 006.) (Medal Shop).

By ordering goods from the website, you agree to be bound by these Terms and Conditions. If you do not agree with any of these Terms and Conditions, do not order goods from the website.

Pricing and product information

Prices and other product information quoted on the website are subject to change from time to time without notice. The price of goods ordered by you will be the price quoted on the website (typically summarised in the ‘checkout’ page of the website) at the time you place your order. Although Medal Shop takes all reasonable care to ensure that prices and other product information quoted on the website are correct at the time of publication, it reserves the right to correct any publishing errors and cancel orders made with an incorrect price.

All prices quoted on the website are in Australian dollars and inclusive of Australian Goods and Services Tax (GST). If you are not an Australian resident, you may be liable to pay additional tariffs, duties or other taxes in connection with your order. Medal Shop is not responsible for the payment of any additional tariffs, duties or other taxes and you must reimburse Medal Shop on demand if it pays such additional tariffs, duties or other taxes in relation to your order.

Payment

Payment is due immediately when your order is placed. When placing an order through the website, you must provide your valid credit card number and any other information requested through the website to enable payment for your order to be processed. Your credit card will be charged at the time your order is placed.

You warrant that any credit card details provided by you are true and correct and that you are authorised to charge the relevant payment to that credit card.
If GST is payable on a supply of goods ordered through the website, you must pay the applicable GST in addition to the amount payable for the supply, packaging and delivery of the relevant goods.

Delivery

Medal Shop ships goods Australia wide and internationally.
Goods will be delivered to the delivery address specified in your order. The costs of delivery are in addition to the cost of the goods quoted on the website. Orders will be dispatched by Medal Shop as soon as practicable after receipt of an order.

Medal Shop delivers goods using Australia Post. The costs of delivery can be based on a flat fee or are influenced by the size and weight of the product and the destination for delivery (see https://www.insightpublications.com.au/shipping-information ). Delivery costs are calculated in the shopping cart and will be identified before payment is requested. Delivery dates or times indicated at the time of placing an order (if any) are approximate dates only and do not constitute a guarantee of delivery by such date.

If requested, you must provide reasonable proof of your identity and sign an acknowledgement of receipt of the goods at the time the goods are delivered to the specified delivery address. If you are not present at the time of attempted delivery of the goods to the specified delivery address or you cannot provide reasonable proof of your identity, the delivery service may keep the goods for later collection by you. You will be notified if that happens, and you must then collect the goods at your own expense.

If Medal Shop reasonably determines that your order is not deliverable to the specified delivery address due to the address provided being invalid or lack of reasonable access to that address or you do not collect the goods within 15 days after being notified that they have been kept by the delivery service for collection by you, Medal Shop may cancel the order and the relevant goods will be returned to Medal Shop at your expense and made available for sale to other customers. In those cases, Medal Shop will refund you the price you have paid for the goods less packaging and delivery charges and reasonable handling costs.

Medal Shop reserves the right to make part deliveries of any order. Failure to make a delivery of the total order does not invalidate the contract of sale in relation to goods actually delivered. You are not relieved of your obligation to accept or pay for the goods because of any delay in delivery. Medal Shop is not liable for any failure to deliver or delay in delivery for any reason beyond its reasonable control.

If Medal Shop discovers after accepting an order that it cannot deliver the ordered goods, Medal Shop will notify you and will be entitled to cancel the order. Medal Shop will, of course, inform you immediately and reimburse any payments made.

No alteration or cancellation of orders

Once you have placed an order, you cannot change it or cancel it without Medal Shop’ express agreement. If Medal Shop agrees to alter or cancel your order, you must pay Medal Shop any loss, damage, cost or expenses incurred in relation to the change or cancellation.

Warranties and Liability

To the extent permitted by law, Medal Shop excludes all warranties and guarantees (whether express or implied by or arising under statute, common law, equity, trade custom or usage, or otherwise), and makes no representations, relating to the goods ordered by the customer, including warranties or guarantees of acceptable quality, merchantability and fitness for purpose.

Nothing in these terms of trade excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation that cannot lawfully be excluded or limited, including under the Australian Consumer Law (non-excludable provision). To the maximum extent permitted by law, Medal Shop’ liability for any failure to comply with a non-excludable provision is limited to (at Medal Shop’ option): in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired; and in the case of services, the supply of the services again or the payment of the cost of having the services supplied again.

Except as specified in this section, to the maximum extent permitted by law, the aggregate liability of Medal Shop, whether in contract or tort (including negligence) or otherwise, to the customer for any loss or damage of whatsoever nature (including consequential loss or damage) will be limited to and in no circumstances will exceed the price of the goods to which liability relates.

The limitations and exclusions set out in this section do not apply to any liability of Medal Shop for wilful misconduct, fraud or gross negligence (being negligence involving a deliberate or reckless disregard or a risk which would be apparent to a reasonable person in the same circumstances).

Goods Damaged in Transit

You must inspect the goods at the time of delivery. If you believe the goods have been damaged in transit, you must notify Medal Shop (using the details in the “Contact” area of the website) within 48 hours after receiving them (or collecting them from the delivery service). If you do not notify Medal Shop of the damage within that period, the goods will be taken to have been received in good condition and you will waive any claims in respect of any damage that may have occurred in transit. Nothing in this section excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation that cannot lawfully be excluded or limited (including under the Australian Consumer Law).

Returns and Refund Policy

Medal Shop will not accept a return or offer a refund in respect of any product unless it has been damaged in transit and you have notified Medal Shop of the damage in accordance with these Terms and Conditions. No refund will be given if you simply change your mind. Nothing in this section excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation that cannot lawfully be excluded or limited (including under the Australian Consumer Law).

Waiver

Failure by Medal Shop to insist on strict performance of any term, warranty or condition of these Terms and Conditions will not be taken as a waiver of it or of any of its rights, and no waiver will be taken as a waiver of any subsequent breach of any term, warranty or condition.

Applicable law

These Terms and Conditions are governed by the laws of New South Wales, Australia and you submit to the non-exclusive jurisdiction of the courts of New South Wales, and the courts competent to determine appeals from those courts, with respect to any dispute arising out of or in connection with these Terms and Conditions, the website or any orders you place via the website.

Changes to these Terms and Conditions

Medal Shop may amend these Terms and Conditions from time to time by posting the amended version on the website. Subsequent or continuing use of the website will constitute acceptance of any changes.

If any part of these Terms of Conditions is or becomes void, it will not affect the validity and enforceability of the remaining provisions. The void part will be replaced by provisions that are valid and have an effect as close as possible to the effect of the void part.

Updated 1 December 2021

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